SHIPPING OVER THE FESTIVE PERIOD

Due to COVID-19, we're currently not always able to ship orders the next working day as we are trying to limit our contact with third parties to play our part in slowing the spread of the virus. We're currently posting two-three times a week.

UK orders

All orders placed up until 11am GMT on 22nd December 2020 will be posted on or before 22nd December 2020 via Royal Mail Special Delivery. Usually this service arrives the next working day after shipping which should mean your parcel will arrive before Christmas. However, in some areas the service is running a little slower than usual due to unprecedented demand this Christmas. Please note that we will do all we can to make sure your parcel arrives in time for Christmas but due to these delays, we can no longer guarantee you will receive your items in time for Christmas. 

International orders

All international orders placed on or after 20th December 2020 will be shipped on 4th January 2021. Please note that due to Covid-19 there are currently some delays to international shipping:   

EU parcels are taking approx 1-2 weeks to arrive once shipped

US parcels are taking approx 2-3 weeks to arrive once shipped

Canada parcels are taking approx 4 weeks to arrive once shipped.

All our orders are shipped with tracking and we send these details to you as soon as your order is shipped. Please note, we do not have any extra information other than what can be viewed via the tracking.

If you'd like any extra advice, please email info@kategoldjewellery.com and we'll be happy to help.