Due to COVID-19, we're currently shipping orders once a week on a Friday. UK shipping time is still the next working day after posting, international shipping time is slower and can take up to 4 weeks. We do offer layaway free of charge over three months too. Please email info@kategoldjewellery.com if you'd like further details. Thank you for bearing with us!

FAQ

Do you offer layaway?


Yes we do and our payment plans are free of charge too! Our payment plans are available over a three month period, to help you spread the cost of an item over several months. Layaway is currently available on all our pieces. For our layaway plan we ask for a 30% deposit to secure the item, then the remaining balance to be paid in three further instalments over three months. A typical layaway plan will look like: Deposit (30% of total item price) due on the first day – eg 1st January. Then the remaining balance is split into thirds and is due over the next three months – eg payment two is due on 1st February, payment three is due on 1st March and the final payment (+ P&P) is due on 1st April. If at any point you’d like to pay off your layaway plan sooner, or pay in fewer instalments, that’s no problem at all. Just let us know and we will adjust the plan for you. Sometimes we can extend the layaway plan to include an extra month and payment, depending on the layaway total, so please get in touch if you’d like more information about this. We post all items paid for via layaway once the full balance has been paid. We do offer layaway plans to cover combined purchases too. At the moment we can create a layaway plan for up to two pieces purchased together. If you’d like to purchase an item via layaway, please get in touch via our contact form or email info@kategoldjewellery.com. Please note, layaway deposits are not refundable if you decide after paying that you do not want to go ahead with the rest of the purchase for any reason. All items paid for via layaway are also not returnable unless they are grossly miss described. We are currently able to offer one layaway plan per customer at any one time. Layaway is offered at our discretion. Failure to complete your layaway plan or making late payments with no prior communication about the delays may result in us declining to offer layaway to you in the future.




What is preloved, vintage and antique?


All our items are either preloved (second hand and under 20 years old), vintage (at least 20 years old) or antique (at least 100 years old). Some of our supporting pieces, hoop earrings and some chains, are brand new. This will be stated in the item description.




Do you offer refunds or exchanges?


We want to make sure you’re happy with your purchase, so if for any reason you’re not and you’re in the UK, EU, USA or Canada, please get in touch within 14 days of receiving your item so we can arrange a return. (Please note, the 14 day term begins when your parcel has been signed for on delivery).

We can only offer a refund on the price of the item and can not refund the original postage costs. Return postage costs are also to be paid for by you unless the item has been grosly missdescribed. Items must be returned in their original packaging and with their original customs form, clearly marked 'RETURN' on the outside of the parcel. If any customs charges are incurred shipping the item back into the UK, these will need to be paid for by you, or they will be deducted from the refund total.

For hygiene reasons, we are unable to offer a refund or exchange on all charm earrings unless faulty as the hoop earrings are brand new so please be sure before purchasing.

Please note, we can only accept returns for an item purchased from outside the UK, EU, USA and Canada if the item has arrived damage. If this has happened, please contact us as soon as possible to arrange a return. You must send photos of the parcel in the condition it arrived in.

Please make sure you return the item with our original customs label displayed and clearly marked as a 'RETURN'. If any customs charges are incurred shipping the item back to us, these will be deducted from the refund total.

All items must be returned from the country that we have posted the item to.

Items purchased by a layaway plan are not returnable. Items also resized, modified or customised in any way by our jeweller or by you/your jeweller are not returnable.

We can not accept returns on items where damage occurs once worn. Please take care when wearing antique and vintage jewellery as it can be fragile. Please see 'How do I care for my jewellery?' below for further info.




What shipping/delivery services do you offer?


*Due to Covid-19, we’re currently shipping orders once a week on a Friday. Shipping within the UK is still arriving the next working day after posting. International shipping is currently delayed and can take up to 4 weeks.* All items are delivered via tracked postage and come with insurance. Please note that international parcels (all parcels sent outside of the UK) can only be insured for up to £250. If you would like full insurance if your item/s is over £250, we recommend arranging this with a private insurer. Once payment is recieved, your item will be shipped within 3-5 working days to your confirmed PayPal address.

Please note, we can't always post the very next day as we're based in the rolling hills of Yorkshire and our rural position means we can't always make it to the Post Office every day. If you do need an item shipping quickly, please let use know in the comments section when placing your order and we'll do all we can to get it to you as quickly as possible.

All items will be shipped in secure packaging and jewellery will be sent in a presentation pouch or box. We make sure all items are sent as discretely as possible (we don't want to ruin any surprises!) and so we do not advertise on our shipping packaging. However, if your item is being shipped outside of the UK, we do have to use a customs shipping lable which will state what is inside.

All customs and import charges are the responsibility of the buyer and we can not declare any of our items as gifts. We recommend you check your country's import laws regarding jewellery, precious metals and gemstones as these vary from country to country. PLEASE NOTE - at the moment due to Australia's customs laws we can not ship any of our jewellery items to Australia.

If in the event that a package is lost in transit, we will provide all shipping details to help trace the parcel but I can not take responsibility for the item once it has been posted. If an item has been signed for as received via Royal Mail's tracking system - and has been signed for if applicable - we can't be held responsible for the whereabouts of your purchase if you have not received it and we can not issue a refund if this happens.

For items posted to the UK - if your item doesn't arrive within 7 working days from the postage date please let us know and we will file a claim on your behalf. All claims can only be submitted 25 days after the item was posted.

For items posted outside of the UK - if your item doesn't arrive within 25 working days from the postage date please let us know and we will file a claim on your behalf. All claims can only be submitted 25 days after the item was posted.

All items shipped outside the UK via Royal Mail can only be insured for a maximum of £250. Should a claim need to be made, please be aware that the total amount of compensation claimable if your item was over £250, is £250.




Do you sell your jewellery elsewhere?


Currently we also sell selected items in our Etsy shop www.etsy.com/shop/kategoldjewellery. Items sold in our Etsy shop are sold at a slightly higher price to cover the extra fees for selling via the Etsy platform. For our best prices please visit our own online shop.

As some of our pieces are also sold elsewhere, this could mean that an item could be out of stock but still show as in stock on our website. We do everything we can to remove these items from our website once sold so that they cannot be accidently purchased when out of stock.

We post about new and upcoming items via our Instagram account. Sometimes these pieces are so popular that they sell directly via these posts so please make sure you follow our account it you’d like to be the first to know about these new and coming soon pieces (www.instagram.com/kategoldjewellery).




How do I care for my jewellery?


All our items are antique or vintage so will most likely show signs of age and wear. Please do not expect pristine items of jewellery - most of our items are at least 50 years old and are therefore not in new condition.

Care must be taken when wearing any of our items - we commend removing our items when showering, exercising, applying creams and moisturisers etc, as tasks like these can damage the stones/settings.

Please see our page Jewellery Care for more details on how to look after your pieces.




Do you offer any guarantees?


Our knowledge of antique and vintage jewellery is the result of years of researching and collecting antique and vintage pieces. We are not jewellers of gemologists.

Information about item ages comes from years of collecting antique jewellery and time spent studying hallmarks and period features. We can not always be 100% accurate and so we do not offer any guarantees or certifcates of authentication but we do our very best to describe each item as clearly and precisely as possible.





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©  2020 by Kate Gold Jewellery. All rights reserved.

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