Due to COVID-19, we're currently posting orders once a week on Fridays. All UK orders will arrive the next working day after posting. International delivery is running a little slower than usual and can take up to 4 weeks to arrive. We do also offer layaway over a three month period too free of charge, please email for further details. Thank you for bearing with us!
Do you offer layaway?
Yes we do and our payment plans are free of charge too! Our payment plans are available over a three month period, to help you spread the cost of an item over several months. Layaway is currently available on all our pieces.
What is preloved, vintage and antique?
All our items are either preloved (second hand and under 20 years old), vintage (at least 20 years old) or antique (at least 100 years old).
Do you offer refunds or exchanges?
We want to make sure you’re happy with your purchase, so if for any reason you’re not and you’re in the UK, EU, USA or Canada, please get in touch within 14 days of receiving your item so we can arrange a return. (Please note, the 14 day term begins when your parcel has been signed for on delivery).
If you are in the UK, once we have recieved your return in its original, 'as sold' condition with the original packaging, we will refund the full item price and the original postage cost via the original payment method used. Please note that the postage cost to return the item to us is to be paid by you.
If you are outisde of the UK, once we have recievd your return in its original, 'as sold' condition with the original packaging, we will refund the full item price via the original payment method used. Please note that the postage cost to return the item to us is to be paid by you and we cannot refund your original postage cost.
For items returned outside of the UK, items must be returned with their original customs form, clearly marked 'RETURN' on the outside of the parcel. If any customs charges are incurred shipping the item back into the UK, these will need to be paid for by you, or they will be deducted from the refund total.
For hygiene reasons, we are unable to offer a refund or exchange on all charm earrings unless faulty as the hoop earrings are brand new so please be sure before purchasing.
Please note, we can only accept returns for an item purchased from outside the UK, EU, USA and Canada if the item has arrived damage. If this has happened, please contact us as soon as possible to arrange a return. You must send photos of the parcel in the condition it arrived in. Please make sure you return the item with our original customs label displayed and clearly marked as a 'RETURN'. If any customs charges are incurred shipping the item back to us, these will be deducted from the refund total.
All items must be returned from the country that we have posted the item to.
Items purchased by a layaway plan are not returnable. Items also resized, modified or customised in any way by our jeweller or by you/your jeweller are not returnable.
We can not accept returns on items where damage occurs once worn. Please take care when wearing antique and vintage jewellery as it can be fragile. Please see 'How do I care for my jewellery?' below for further info.
What shipping/delivery services do you offer?
*Due to COVID-19, we're currently posting orders once a week on Fridays. All UK orders will arrive the next working day after posting. International delivery is running a little slower than usual and can take up to 4 weeks to arrive. We do also offer layaway over a three month period too free of charge, please email firstname.lastname@example.org for further details. Thank you for bearing with us!*
Please note, we can't always post the very next day as we're based in the rolling hills of Yorkshire and our rural position means we can't always make it to the Post Office every day. If you do need an item shipping quickly, please let use know in the comments section when placing your order and we'll do all we can to get it to you as quickly as possible.
All items will be shipped in secure packaging and jewellery will be sent in a presentation pouch or box. We make sure all items are sent as discretely as possible (we don't want to ruin any surprises!) and so we do not advertise on our shipping packaging. However, if your item is being shipped outside of the UK, we do have to use a customs shipping lable which will state what is inside.
All customs and import charges are the responsibility of the buyer and we can not declare any of our items as gifts. We recommend you check your country's import laws regarding jewellery, precious metals and gemstones as these vary from country to country. Now the UK has left the EU, customs and import charges may apply to orders shipped to EU countries too, as well as all countries outside of the EU.
PLEASE NOTE - at the moment due to Australia's customs laws we can not ship any of our jewellery items to Australia.
If in the event that a package is lost in transit, we will provide all shipping details to help trace the parcel but I can not take responsibility for the item once it has been posted. If an item has been signed for as received via Royal Mail's tracking system - and has been signed for if applicable - we can't be held responsible for the whereabouts of your purchase if you have not received it and we can not issue a refund if this happens.
For items posted to the UK - if your item doesn't arrive within 7 working days from the postage date please let us know and we will file a claim on your behalf. All claims can only be submitted 25 days after the item was posted.
For items posted outside of the UK - if your item doesn't arrive within 25 working days from the postage date please let us know and we will file a claim on your behalf. All claims can only be submitted 25 days after the item was posted.
All items shipped outside the UK via Royal Mail can only be insured for a maximum of £250. Should a claim need to be made, please be aware that the total amount of compensation claimable if your item was over £250, is £250.
Do you sell your jewellery elsewhere?
Currently we also sell selected items in our Etsy shop www.etsy.com/shop/kategoldjewellery. Items sold in our Etsy shop are sold at a slightly higher price to cover the extra fees for selling via the Etsy platform. For our best prices please visit our own online shop.
As some of our pieces are also sold elsewhere, this could mean that an item could be out of stock but still show as in stock on our website. We do everything we can to remove these items from our website once sold so that they cannot be accidently purchased when out of stock.
We post about new and upcoming items via our Instagram account. Sometimes these pieces are so popular that they sell directly via these posts so please make sure you follow our account it you’d like to be the first to know about these new and coming soon pieces (www.instagram.com/kategoldjewellery).
How do I care for my jewellery?
All our items are antique or vintage so will most likely show signs of age and wear. Please do not expect pristine items of jewellery - most of our items are at least 50 years old and are therefore not in new condition.
Care must be taken when wearing any of our items - we commend removing our items when showering, exercising, applying creams and moisturisers etc, as tasks like these can damage the stones/settings.
Please see our page Jewellery Care for more details on how to look after your pieces.
Do you offer any guarantees?
Our knowledge of antique and vintage jewellery is the result of years of researching and collecting antique and vintage pieces. We are not jewellers of gemologists.
Information about item ages comes from years of collecting antique jewellery and time spent studying hallmarks and period features. We can not always be 100% accurate and so we do not offer any guarantees or certifcates of authentication but we do our very best to describe each item as clearly and precisely as possible.
Do your items come with antique and vintage boxes?
All our jewellery is packaged and shipped in new pouches and Kate Gold presentation boxes. The antique and vintage boxes pictured are for display only unless specified as for sale.
Do your pendants and charms come with chains?
All our pendants and charms are sold individually without chains.